Terms of Service

Last Updated: March 12, 2025

1. Acceptance of Terms

By accessing or using the services provided by AgentVoice LLC (“AgentVoice,” “we,” “us,” or “our”), including our website and AI voice platform (collectively, the “Services”), you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, do not use the Services.

2. Services Provided

Platform Access

AgentVoice offers a dashboard for creating and managing AI voice agents, utilizing third-party services like Twilio for phone number provisioning. Users can customize agents and will have access to our API for integration purposes.

Professional Services

For enterprise clients, we provide custom setup and additional services tailored to specific needs. Details and fees for these services will be outlined in separate agreements.

3. User Responsibilities

Compliance with Laws

Users must comply with all applicable federal, state, and local laws, including but not limited to the Telephone Consumer Protection Act (TCPA) and the Telemarketing Sales Rule (TSR). This includes obtaining prior express written consent before making automated or prerecorded calls and honoring the National Do Not Call Registry.

AI-Generated Voice Disclosure (Outbound Calls)

Users must adhere to all applicable laws and regulations when utilizing AI-generated voices for outbound calls. Under the Federal Communications Commission (FCC) Declaratory Ruling FCC 24-17, AI-generated voices are classified as artificial or prerecorded voices under the Telephone Consumer Protection Act (TCPA), subjecting them to specific requirements:

  • Consent Requirement: Users must obtain prior express consent from the called party before initiating an outbound call using an AI-generated voice, unless an exemption applies.
  • Caller Identification: As per 47 CFR § 64.1200(b)(1), outbound calls using an artificial or prerecorded voice must clearly state the identity of the business, individual, or entity responsible for initiating the call at the beginning of the message.
  • Disclosure of AI Usage: While the FCC’s current regulations do not explicitly require disclosing the use of AI-generated voices during calls, a Notice of Proposed Rulemaking (NPRM) released on August 7, 2024, proposes that callers using AI-generated content must:
    • Disclose at the beginning of the call that AI technology is being used.
    • Obtain specific consent that explicitly agrees to the use of AI in the call or text.
    • Provide clear and conspicuous disclosures to ensure the recipient is aware of the AI usage.

Prohibited Conduct

  • Use the Services for fraudulent or deceptive practices.
  • Impersonate individuals without their consent.
  • Engage in activities that violate any laws or regulations.

4. Payment Terms

Subscription Fees

Access to the platform is provided on a monthly subscription basis. Enterprise clients may incur additional fees for custom services, as outlined in separate agreements.

Payment Method

Users must provide a valid credit card for payment. By providing payment information, you authorize AgentVoice to charge the provided payment method for all applicable fees.

Late Payments

Failure to make timely payments may result in suspension or termination of Services. AgentVoice reserves the right to charge late fees as permitted by law.

5. Intellectual Property

Ownership

AgentVoice retains all rights, title, and interest in and to the Services, including all related intellectual property rights.

User Content

Users retain ownership of any content they create using the Services. By using the Services, you grant AgentVoice a worldwide, royalty-free license to use, reproduce, and display your content solely for the purpose of providing the Services.

6. Limitation of Liability

To the maximum extent permitted by law, AgentVoice shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use the Services.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from the Services.
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party.

7. Indemnification

You agree to indemnify, defend, and hold harmless AgentVoice, its affiliates, officers, agents, and employees from any claim, demand, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

8. Termination

AgentVoice reserves the right to suspend or terminate your access to the Services at any time, with or without cause or notice, effective immediately. Upon termination, your right to use the Services will immediately cease.

9. Custom Setup Services

Scope of Services

AgentVoice provides custom AI voice agent setup services, including configuration, workflow automation, and API integration as outlined in the individual client project scope.

Client Responsibilities

The Client agrees to provide all necessary data, approvals, and testing feedback required for successful implementation.

Fees and Payment Terms

For full setup fees upfront, the Client agrees to pay the total amount before work begins.

For 50% upfront and 50% upon completion, the Client agrees to pay 50% before work begins and the remaining balance upon successful project completion.

Agreement to Terms

By purchasing a custom AI voice setup, the Client agrees to these terms.

10. Changes to Terms

AgentVoice reserves the right to modify these Terms at any time. We will provide notice of such changes by posting the updated Terms on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

11. Contact Information

AgentVoice LLC
1401 Lavaca Street
Unit #99
Austin, TX 78701
Email: support [at] agentvoice.com