Privacy Policy

Last Updated: April 7, 2025

1. Introduction

Welcome to AgentVoice LLC (“AgentVoice,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services (the “Services”). By accessing or using the Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information (“Personal Data”) that you voluntarily provide, including:

  • Email address
  • First and last name
  • Phone number (required at sign‑up; used for SMS verification, two‑factor authentication (“2FA”), fraud‑alert notifications, and—only with your explicit opt‑in—platform‑update/marketing texts)
  • Billing address and payment details (processed securely via Stripe)

2.2 Usage Data

When you access our website, we automatically collect certain information about your visit (“Usage Data”), which may include:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visit
  • Device and operating system details

We use Google Analytics to monitor website traffic and improve our Services. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

2.3 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience and analyze site traffic. You can control cookie settings in your browser. Types of cookies we use include:

  • Session Cookies: Necessary for website operation.
  • Preference Cookies: Store user preferences.
  • Security Cookies: Used for authentication and security purposes.

3. How We Use Your Information

We use collected data to:

  • Provide and maintain our Services.
  • Process transactions securely via Stripe.
  • Analyze website usage to improve performance.
  • Communicate with users regarding support, service updates, or (with consent) marketing materials.
  • Verify your identity via SMS during account creation and for ongoing 2FA.
  • Detect and help prevent fraudulent or suspicious activity by sending real‑time SMS fraud alerts.
  • With your consent, send platform updates, feature announcements, or marketing messages via SMS (you may opt out at any time).

4. Sharing of Data

We do not sell, rent, or trade personal information. However, we may share data with third-party service providers to facilitate our Services:

  • Payment Processing: Stripe (Privacy Policy)
  • Analytics: Google Analytics (Privacy Policy)
  • Legal Compliance: If required by law, such as responding to subpoenas or government requests.

5. Data Retention

We retain Personal Data only as long as necessary for legitimate business or legal purposes. Usage Data is retained for analytics and service improvement.

6. Security Measures

We employ reasonable security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security. Users should take precautions when sharing personal information online.

7. Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Opt out of receiving marketing communications.

To make a request, contact us at support [at] agentvoice.com.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

9. Compliance with Legal Regulations

  • General Data Protection Regulation (GDPR): EU residents can exercise data protection rights under GDPR.
  • California Consumer Privacy Act (CCPA): California residents can request details on data collection and opt out of data sharing under the CCPA.

If you are located outside the United States, please be aware that we may transfer your data to the U.S. for processing. By using our Services, you consent to such transfers, subject to applicable laws.

10. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13 (or 16 in certain jurisdictions). If you believe a child has provided us with personal data, please contact us at support [at] agentvoice.com so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. If we make material changes, we may notify you via email or a prominent notice on our website.

12. SMS Communications & Consent

By providing your mobile number you (a) affirm it is yours and you are authorized to receive texts, and (b) consent to receive SMS messages for account verification, security alerts, and—if you opt in—product or marketing updates. Message frequency varies. Message & data rates may apply. You can opt out of non‑essential texts at any time by replying STOP or by changing your notification settings. Opting out of marketing messages will not affect delivery of critical transactional or security communications (e.g., verification codes, fraud alerts).

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

AgentVoice LLC
1401 Lavaca Street, Unit #99
Austin, TX 78701
Email: support [at] agentvoice.com