Enterprise-grade telephony infrastructure for your voice agents
AgentVoice connects natively to Twilio’s Programmable Voice and Elastic SIP Trunking, giving your voice agents access to the same carrier-grade telephony infrastructure used by hundreds of thousands of businesses worldwide. Bring your own Twilio numbers, port existing numbers, or provision new ones in over 100 countries — and connect them to AI voice agents that handle calls from the moment they ring.
Twilio handles the hard parts of telephony: global PSTN connectivity, number provisioning, call recording, compliance, and carrier redundancy. AgentVoice handles the conversation. Together, you get AI-powered call handling on infrastructure that scales from your first phone number to thousands of concurrent calls without touching a PBX.
What your agent can do
During the call
- SIP Trunking & Programmable Voice — Connect via Elastic SIP Trunking or Programmable Voice webhooks, giving you full control over call routing, recording, and real-time media streams.
- Warm Transfers — Hand off calls to human agents or external numbers using Twilio’s conferencing and SIP capabilities, with full context passed to the next person in the conversation.
- Real-Time Media Streams — Access raw audio streams for real-time transcription, sentiment analysis, or custom processing alongside the voice agent conversation.
After the call
- Call Recording & Storage — Leverage Twilio’s call recording infrastructure for compliance-grade recording with configurable retention and access controls.
- Call Status Webhooks — Receive detailed call status events — initiated, ringing, answered, completed — to trigger downstream workflows in your systems.
- SMS Follow-Up — Use Twilio Messaging to send post-call SMS confirmations, appointment reminders, or follow-up links directly from your agent’s workflow.
- Global Number Management — Provision, configure, and manage phone numbers across 100+ countries from a single Twilio account connected to your AgentVoice deployment.
Use Cases
Inbound Call Center Replacement
- Provision a pool of Twilio numbers — local, toll-free, or international — and route all inbound calls to AgentVoice voice agents
- Agents handle qualification, scheduling, FAQs, and support with warm transfers to human agents via Twilio conferencing when needed
- All calls are recorded through Twilio for compliance and quality assurance, with transcripts and summaries pushed to your CRM
Outbound Campaign Calling
- Voice agents place outbound calls through Twilio Programmable Voice to reach leads, confirm appointments, or collect feedback
- Twilio handles dialing, caller ID management, and TCPA compliance while the agent manages the conversation
- Call outcomes trigger SMS follow-ups through Twilio Messaging — confirmation texts, links to scheduling pages, or survey forms
Multi-Region Deployment
- Provision local numbers in every market you operate in — callers see a local number, building trust and improving answer rates
- Twilio’s global carrier network ensures consistent call quality across regions with automatic failover and redundancy
- A single AgentVoice deployment handles calls from all regions with language detection and locale-aware responses