AI voice agents built for ServiceTitan shops
Connect AgentVoice to ServiceTitan and let your voice agents book jobs, identify returning customers, and access service history — all during a live phone call. Your agents speak to customers with the same context your best CSR has, without the hold times.
For home service businesses running HVAC, plumbing, electrical, or any trade on ServiceTitan, this means every call gets handled. After hours, overflow, weekends — your voice agent books the job, checks technician availability, and logs everything back to ServiceTitan so your dispatch board stays current.
What your agent can do
During the call
- Recognize Returning Customers — Match incoming callers to existing customer records in ServiceTitan by phone number and greet them by name with their service history.
- Check Availability — Query technician schedules and available arrival windows so the agent can offer real booking options, not just collect callback requests.
- Access Service History — Pull past jobs, equipment installed, membership status, and open estimates so the agent can handle questions about previous work.
After the call
- Book Jobs — Create new jobs in ServiceTitan with the right business unit, job type, and arrival window — ready for dispatch without re-entry.
- Create Customer Records — New callers get a full customer record with address, contact details, and service request notes.
- Log Call Details — Every interaction is logged with call duration, summary, job type classification, and booking outcome.
- Trigger Follow-Ups — Create follow-up tasks for unsold estimates, membership renewals, or maintenance reminders based on conversation content.
Use Cases
After-Hours Call Handling
- Voice agent picks up every call outside business hours with full access to ServiceTitan scheduling
- Books emergency and next-day jobs into real arrival windows based on technician availability
- Flags true emergencies for on-call dispatch and routes non-urgent requests to the next business day
Inbound Call Overflow
- When your CSR team is at capacity, overflow calls route to the voice agent with zero hold time
- Agent handles booking with the same ServiceTitan data your CSRs use — job types, business units, and availability
- Dispatchers see AI-booked jobs alongside manually booked jobs on the same board, no separate system
Membership & Maintenance Outreach
- Agent calls customers with expiring memberships or overdue maintenance, referencing their specific equipment and service dates
- Books tune-up or renewal appointments directly into ServiceTitan with the right job type and technician assignment
- Updates membership status and logs the conversation outcome for reporting