Build visual automation scenarios powered by voice agent data
Connect AgentVoice to Make (formerly Integromat) and design complex, multi-step automation scenarios that trigger from your voice agent’s calls. Make’s visual scenario builder lets you map exactly how call data flows through your systems — with branching logic, data transformations, error handling, and connections to over 2,000 apps.
Where simple automation tools give you a straight line from trigger to action, Make gives you a full canvas. Route call outcomes through conditional branches, transform data formats on the fly, aggregate information across multiple calls, and orchestrate workflows that touch a dozen systems — all from a single voice agent event. If your post-call workflows need more than “if this, then that,” Make is where you build them.
What your agent can do
During the call
- Trigger Scenarios via Webhook — Fire webhook events mid-call that kick off Make scenarios instantly — pulling data from external systems, routing information, or notifying teams in real time.
- Query External Systems — Make scenarios can receive a webhook from your agent, query any connected app, transform the response, and return data to the call — all within seconds.
- Orchestrate Multi-System Lookups — Run parallel lookups across multiple systems simultaneously during the call and aggregate the results back to your agent.
After the call
- Complex Data Routing — Use Make’s routers and filters to send call data down different paths based on call outcome, caller type, topic, or any extracted variable.
- Data Transformation — Reshape, format, and enrich call data using Make’s built-in functions before sending it to destination apps — no code required.
- Multi-Step Scenarios — Chain dozens of actions across multiple apps in a single scenario — create records, send messages, update databases, trigger emails, and generate documents from one call event.
- Error Handling & Retries — Configure automatic retries, fallback routes, and error notifications so no call data gets lost if a downstream system is temporarily unavailable.
Use Cases
Multi-Channel Lead Distribution
- Voice agent qualifies a lead and Make’s scenario routes it based on lead score — high-value leads go to Salesforce with a Slack alert, medium leads go to HubSpot for nurture sequences
- The scenario simultaneously creates a Google Sheets row for reporting, sends a personalized welcome email via Mailchimp, and logs the interaction in Notion
- If any step fails, Make’s error handler retries the operation and sends a notification to your ops team
Order Status Lookup During Calls
- Caller asks about their order, and the agent fires a webhook to Make with the order number or customer email
- Make’s scenario queries Shopify for order status, cross-references the shipping carrier’s API for tracking, and returns a formatted response to the agent
- The agent delivers the update conversationally while Make logs the inquiry and updates the customer’s CRM record
Post-Call Report Generation
- After each call, Make receives the transcript, summary, and extracted data points from the voice agent
- The scenario transforms the raw data into a formatted report, generates a PDF using a document template, and stores it in Google Drive
- A summary row is added to Airtable for analytics, and if the call flagged any compliance concerns, a separate notification triggers for the compliance team