GDPR (General Data Protection Regulation) is the European Union regulation governing the collection, processing, and storage of personal data. It applies to any organization handling data of EU residents, regardless of where the organization is located.
How does GDPR affect voice AI?
Voice conversations often contain personal data subject to GDPR. Organizations must have lawful basis for processing, implement data minimization, enable data subject rights (access, deletion, portability), and ensure appropriate security. Call recordings and transcripts are personal data requiring protection.
Why does GDPR compliance matter?
GDPR violations can result in fines up to 4% of global annual revenue or 20 million euros, whichever is greater. Beyond penalties, non-compliance damages trust and reputation. For organizations serving European customers, GDPR compliance is not optional.
GDPR in practice
A voice AI platform implements GDPR compliance by: obtaining explicit consent before recording, providing clear privacy notices, enabling data subject access requests through a self-service portal, implementing automatic deletion after retention periods, and maintaining detailed processing records for regulatory inquiries.