Phone Numbers

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Accessing the Numbers Section

Navigate to the left side of your screen and click on the Numbers tab. The Numbers interface displays all your current phone numbers and provides tools to search and manage them. Use the search bar to search for specific phone numbers if you have multiple numbers.

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Business Verification for Regulated Countries

To obtain phone numbers in certain regulated countries including the UK, Mexico, Brazil, and others, you must complete business verification. This is a regulatory requirement mandated by telecommunications authorities in these jurisdictions.

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When Verification is Required

Business verification is mandatory before purchasing phone numbers in:

• United Kingdom
• Mexico
• Brazil
• Other regulated countries as specified by local telecommunications regulations

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Accessing the Verification Form

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Required Information

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Business Information

Provide your company’s official registration details:

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Authorized Representative

Designate a senior manager responsible for phone number management:

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Required Consents and Attestations

Before submitting your verification, you must review and accept all required attestations:

Information Accuracy

You certify that all information provided is true, complete, and accurate to the best of your knowledge. Providing false information may result in service termination and legal consequences.

Authorization

You confirm that you are an authorized representative of the business and have the legal authority to submit this verification on behalf of your organization.

Data Sharing

You consent to AgentVoice sharing this information with telecommunications service providers (including Twilio) and regulatory authorities as required for phone number provisioning and compliance with local telecommunications regulations.

Verification Terms

You understand that this information will be verified by regulatory authorities. The verification process typically takes 24-72 hours, and you may be contacted for additional documentation. You agree to promptly respond to any verification requests and keep this information current.

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Privacy and Data Protection

Your information is processed in accordance with AgentVoice’s Privacy Policy and applicable data protection laws. Industry-standard security measures are implemented to protect your data. For questions about data handling, contact [email protected].

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Submitting Your Verification

Once all required fields are completed and all attestations are checked:

1. Review all information for accuracy
2. Click Submit for Verification
3. You will receive a confirmation that your submission was received

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Verification Timeline

During the verification period:

• Your submission is reviewed by regulatory authorities
• You may be contacted for additional documentation
• Keep your contact information current to receive status updates

Once verified, you can purchase phone numbers from regulated countries without additional requirements.

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Troubleshooting Verification Issues

If your verification is delayed or rejected:

• Ensure all information matches official business documents - Registration numbers, business names, and other details must exactly match your government-issued documents
• Verify your business website is accessible - The URL must be publicly available and display your business information
• Check for complete information - All required fields must be filled out completely
• Respond promptly to additional requests - If contacted for more documentation, provide it as quickly as possible

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A2P 10DLC Registration for SMS

Register your business and messaging campaigns for SMS compliance on US phone numbers.

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Accessing the A2P Registration

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Step 1: Brand Registration

Register your business to enable SMS messaging on US phone numbers. This uses your existing business verification information. Click the Register Brand button to submit your brand registration.

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Step 2: Messaging Campaigns

Register your SMS use cases.

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Getting a New Phone Number

Click either the Get a Number button or the New Number button in the toolbar. Enter the desired area code in the search field and click View Available Numbers. Browse the available numbers and select the one you want to use. Before completing your purchase, select which agent will answer calls to this number from the dropdown menu. You must assign the number to an agent; you cannot have an unassigned phone number. Review the details and click Confirm Purchase to activate the number. Note: Depending on your plan, additional phone numbers may incur extra charges.

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Testing Your New Phone Number

Once you’ve acquired a phone number, use your mobile phone or another device to call the newly acquired number. Your assigned agent should answer the call. Interact with your agent to ensure everything is working correctly.

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Managing Existing Phone Numbers

Changing the Assigned Agent: Locate the phone number in your list, click on the current agent name or the edit icon, select a different agent from the dropdown menu, and save your changes. Deleting a Phone Number: Find the phone number you want to delete, click the Delete button associated with that number, and confirm the deletion when prompted. Note: Deleting a phone number will make it unavailable for future use with your account. If you think you might need it later, consider reassigning it instead of deleting it.

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Plan Limitations

The number of phone numbers you can have depends on your AgentVoice subscription plan. Different plans allow for different numbers of phone numbers. For example, the Business plan allows up to three phone numbers per organization. If you need additional phone numbers beyond your plan’s limit, you may need to upgrade your subscription.