What Happened to Skype? When Microsoft officially retired Skype on May 5, 2025, it marked the end of a 22-year run — and the end of an era. For more than two decades, Skype was the go-to tool for international calling, lightweight business communication, and staying connected across borders. Now, with the service fully shut …
Capturing email addresses over voice AI systems like VAPI and Twilio remains one of the thorniest challenges in building reliable call flows. Even today, transcription errors, user behavior, and technical limitations can break otherwise good conversations — because with emails, *"almost right" is as bad as "wrong". This guide distills research from real-world developers, official …
Hands-Free Real-Time Delivery Tracking An AI-powered voice assistant that allows customers to track the real-time status of their deliveries using natural language queries. By leveraging advanced voice AI, this feature provides instant updates on delivery status, estimated time of arrival (ETA), and any potential delays. The result is a seamless, hands-free experience that enhances customer …
As the home services industry surpasses $600 billion, businesses are increasingly relying on AI voice technology to streamline lead callbacks, scheduling, and customer interactions. With platforms like Amazon Home Services, Angi, HomeAdvisor, and Thumbtack generating thousands of leads, responding quickly and effectively is critical for winning business. The Problem? Manual Callbacks Kill Conversion Rates 50-78% …
An AI-powered voice platform tailored for restaurants to manage incoming calls efficiently, answer customer inquiries, and handle reservations. By automating these processes, restaurants can enhance customer experiences, reduce staff workload, and streamline operations. This platform ensures that no call goes unanswered, providing 24/7 availability and a seamless interaction for patrons. Core Functionality 24/7 Call Answering: …
An AI-powered voice platform tailored for law firms and legal practitioners to streamline client intake and initial case evaluation. By automating these processes, the platform ensures thorough, accurate, and efficient data collection while enhancing the client experience. It can handle preliminary assessments, capture case details, and provide initial triage recommendations, saving time for attorneys and …
An AI-powered voice platform designed to enhance customer service for car dealerships. This feature-rich solution automates call handling, appointment scheduling, service inquiries, and follow-ups, providing an efficient and customer-friendly experience. By integrating with dealership management systems, the platform streamlines operations and ensures personalized interactions, boosting customer satisfaction and retention. Core Functionality Appointment Scheduling: Handles service …
An AI-powered voice platform designed to streamline communication between property managers, apartment complex staff, and residents. This solution automates inquiries, handles maintenance requests, provides real-time updates, and improves tenant satisfaction by offering a 24/7 communication channel. By integrating with property management systems, this platform reduces staff workload and enhances the overall resident experience. Core Functionality …
Real-Time Feedback Collection with AI Voice Technology An AI-powered voice platform feature that enables businesses to collect product reviews directly from customers in real time. By using voice technology, customers can easily share their feedback immediately after a purchase or interaction, creating a seamless and engaging experience. This feature helps businesses gather authentic insights, monitor …
Insurance AI Voice Use Cases Simple Use Cases (Quick Information Retrieval and Scheduling) CoverageFinder AI: Quickly provides insurance policyholders with details about their coverage, including deductibles, limits, and what’s excluded, via voice interaction. AppointmentSetter Pro: Schedules meetings or calls on behalf of users by syncing with their calendar, offering available slots, and sending confirmations. PolicyReminder …
Local Store Information with AI Voice Platforms An AI-powered voice platform feature that provides customers with real-time access to localized store information. This feature allows users to inquire about store locations, operating hours, product availability, special promotions, and more through simple voice commands. By delivering accurate and immediate answers, it enhances the customer experience, reduces …
Seamless Payment Method Updates Enhance Customer Experience with AI Voice Technology A voice-activated feature that enables customers to update their payment methods effortlessly. This tool reduces friction for businesses by automating the process, improving customer retention, and ensuring uninterrupted payment processing. By integrating voice technology, companies can offer a user-friendly and secure method for managing …
Voice-Activated Service History An AI-powered voice platform feature that allows customers to access their service history through natural voice interactions. This feature provides an effortless way to retrieve past interactions, purchase records, service appointments, or issue resolutions. By offering a streamlined and intuitive experience, voice-activated service history empowers customers with immediate access to their information …
Bridging Cultural Gaps in Customer Interactions An AI-powered voice platform feature that ensures customer interactions are culturally and regionally appropriate. By leveraging natural language processing (NLP) and localized datasets, the platform tailors communication styles, language usage, and recommendations to align with cultural norms, regional preferences, and linguistic nuances. This feature enhances customer satisfaction by fostering …
Automating Issue Documentation with AI Voice An AI-powered voice platform feature designed to instantly capture, document, and categorize customer-reported issues during interactions. By using real-time transcription and contextual analysis, the system creates structured reports that save time for customer support agents and ensure accurate issue tracking for resolution. This tool not only streamlines the documentation …