AI voice for property management

The Problem

Your leasing team can’t be on the phone and showing units at the same time

The phone rings while your leasing agent is mid-tour. Maintenance is fielding the same status call for the third time today. After 5pm, inquiries go to voicemail. By morning, those prospects have already scheduled tours elsewhere.

You don’t see the loss in real time. You see it later in longer vacancy days, frustrated residents, and staff who spend more time on the phone than on the work that actually moves the business. This isn’t a phone problem. It’s a vacancy, resident experience, and staffing problem.

• After-hours gap. Leasing demand doesn’t stop at 5pm, but most offices do.
• Repeat calls. Maintenance status requests add call volume without adding value.
• Tour no-shows. Without follow-up, scheduled tours become empty calendars.

The Solution

Calls that start with context

AgentVoice connects to your property management systems so every call starts with relevant information. When a resident or prospect calls, the agent can identify them, pull up their unit and lease status, see open tickets, and reference prior interactions. What it knows depends on what you connect.

From there, the agent resolves routine requests end-to-end or escalates to your team with a full summary. No cold transfers. No starting from scratch.

When the agent takes action, results flow back to your systems. Tours are booked into your calendar. Work orders are created in your ticketing platform. Transcripts and outcomes are logged. Your team sees what happened without chasing notes.

This isn’t a receptionist. It’s operational infrastructure.

• Fewer missed calls. Overflow and after-hours coverage without hold queues.
• More booked tours. Appointments captured when prospects are ready, not when you call back.
• Faster maintenance response. Issues documented and routed without phone tag.
• Cleaner handoffs. When your team takes over, they get full context.
• Visibility. See what was answered, booked, escalated, and captured.

Leasing

After-hours inquiries don’t wait until morning

A prospect finds your listing at 9pm. They call. Nobody answers. By the time your team calls back, they’ve already toured two other properties and signed a lease.

Leasing calls follow a predictable pattern. Prospects want availability, pricing, and a tour. These calls don’t require onsite staff for the first 80% of the conversation. They need a fast answer and a way to get on the calendar.

What leasing calls actually need

• Availability and pricing. Accurate information for specific unit types.
• Tour scheduling. Real-time calendar access to book appointments.
• Basic qualification. Move-in date, budget, pets, occupants.
• Application guidance. Next steps and instructions.
• Follow-up. Outreach for no-shows and incomplete applications.

How AgentVoice handles leasing

• Every inquiry answered. Nights, weekends, holidays. No voicemail-first experience.
• Real-time availability. When integrated with your PMS, the agent provides accurate unit and pricing information.
• Direct tour booking. Appointments scheduled into your calendar with your rules and time blocks.
• Lead qualification. Captures move-in timeline, budget, and requirements before your team engages.
• Automatic follow-up. Missed tours trigger outreach to reschedule, not just a note in the CRM.
• Clean escalation. Complex questions or human requests transfer with caller details, qualification data, and conversation summary.

Maintenance

Your maintenance coordinator shouldn’t be a full-time phone operator

Residents call to report issues. Then they call again to check status. Then again when the tech is running late. Meanwhile, your coordinator is trying to dispatch work and manage vendors.

Most maintenance calls are routine. That doesn’t mean they’re unimportant. It means they follow a pattern. Issue reporting, status updates, scheduling access. These calls need accurate information and the ability to create a ticket.

What maintenance calls actually need

• Issue capture. Unit, description, and urgency assessment.
• Work order creation. Tickets logged directly in your system.
• Status updates. Current information on open tickets.
• Access scheduling. Coordination for vendor or tech visits.
• Emergency routing. Immediate escalation based on your rules.

How AgentVoice handles maintenance

• Structured issue capture. Collects unit, issue type, and description. Can request photos via SMS follow-up (optional, based on your workflow) to create complete tickets.
• Automatic work order creation. Tickets logged directly in your connected system. No manual re-entry.
• Urgency triage. Classifies emergencies like water leaks, fire, or security issues and routes immediately based on your escalation rules.
• Status updates without repeat calls. Residents get current information. Your team gets fewer interruptions.
• After-hours coverage. Emergencies escalate. Routine requests are captured for next-day action.
• Clean escalation. When calls need a human, staff receive unit details, issue description, urgency level, and what was already discussed.

Resident Support

Most resident calls don’t need senior staff. They need a fast answer.

Rent balance inquiries. Gate codes. Guest parking policies. Move-out procedures. Pet policy clarifications.

This is where call volume lives, but complexity is low. These calls shouldn’t consume your team’s day. Ignoring them, however, tanks resident satisfaction.

What resident calls typically need

• Rent balance and payment due dates. Account-specific information.
• Policy clarification. Pets, guests, parking, noise.
• Move-in and move-out coordination. Scheduling and instructions.
• Community amenity questions. Hours, access, reservations.
• General contact routing. Connecting to the right person when needed.

How AgentVoice handles resident support

• Instant answers to common questions. Configured with your policies and property-specific information.
• Account-aware responses. When connected to your PMS, the agent can provide balance information and lease details.
• Proper routing. Calls that need human judgment transfer with context.
• Clear boundaries. For anything requiring policy judgment or legal interpretation, the agent escalates.
• Documentation. Every interaction logged so nothing falls through.

Renewals & Collections

Late payment reminders are awkward. Renewal outreach gets deprioritized. These conversations slip, and the cost shows up in turnover and bad debt.

AgentVoice can handle initial outreach with configured talk tracks that stay professional and compliant, with consent rules you define. When negotiation or judgment is needed, the call routes to your team with full context.

• Friendly payment reminders. Automated outreach for overdue balances with clear next steps.
• Renewal interest capture. Early outreach to gauge intent and surface objections before the lease expires.
• Human escalation. Complex situations route to staff with a summary of what’s been discussed.

This workflow emphasizes human-in-the-loop for anything beyond routine outreach. Outbound reminders are only used where you have appropriate consent and policy basis.

Beyond Inbound

Same infrastructure, outbound use cases

Answering calls is the baseline. AgentVoice can also run outbound workflows using the same call logic and reporting.

• Lease renewal outreach. Gauge interest early. Surface objections before it’s too late.
• Move-in coordination. Confirm dates, answer questions, reduce day-one chaos.
• Maintenance follow-up. Close the loop after work orders complete.
• Satisfaction check-ins. Catch issues before they become bad reviews.
• Tour confirmations. Reduce no-shows with reminders and easy rescheduling.

Visibility

Know what’s actually happening on your phones

See call volume, resolution rates, bookings, and escalations across leasing, maintenance, and resident support. Understand where calls are being handled, where they’re breaking down, and which missed opportunities were captured.

• Tours booked. How many appointments were scheduled directly by the agent.
• Work orders created. Tickets logged without manual entry.
• Escalations by reason. What triggered human handoffs and why.
• After-hours activity. Calls answered outside business hours that would otherwise go to voicemail.
• Missed call capture. Calls that dropped but were recovered via callback or SMS.

How it works

Is this right for your property?

• Are leasing inquiries going to voicemail after hours or during tours?
• Is your maintenance team spending more time on the phone than coordinating work?
• Do residents call repeatedly for status updates you could automate?
• Are tour no-shows and missed follow-ups costing you leases?
• Is your team stretched thin during seasonal move-in surges?
• Do you lack visibility into what calls are being missed and why?

Common starting points

Most teams don’t roll out everything at once. These are the pilots that prove value fastest.

• After-hours leasing coverage. Capture inquiries that would otherwise go to voicemail. Book tours while prospects are still interested.
• Maintenance overflow + emergency routing. Handle volume spikes and after-hours emergencies without adding staff.
• Resident FAQs + routing. Answer common questions instantly. Route complex calls with context.