Contacts - AgentVoice

List All Contacts

GET https://api.agentvoice.com/api/contacts

Retrieves all contacts for your organization.

Get a Specific Contact

GET https://api.agentvoice.com/api/contacts/:id

Retrieves a specific contact by ID.

Get a Contact by CRM ID

GET https://api.agentvoice.com/api/contacts/crm/lookup

Retrieves a contact by CRM ID and source. Query Parameters:

crm_id: The ID of the contact in the CRM system
crm_source: The source CRM system (e.g., “salesforce”, “hubspot”)

Create a Contact

POST https://api.agentvoice.com/api/contacts

Creates a new contact. The contact will be associated with the authenticated user. Request Body:

{
  "first_name": "Jane",
  "last_name": "Smith",
  "email": "[email protected]",
  "phone": "+1987654321",
  "company": "New Corp",
  "crm_id": "CRM456",
  "crm_source": "hubspot",
  "backup_contact_name": "John Smith",
  "backup_contact_phone": "+1987654322",
  "contact_tags": ["prospect", "vip", "enterprise"],
  "contact_variables": {
    "lead_source": "website",
    "priority": "high",
    "deal_size": "50000"
  },
  "country_code": "US",
  "country": "United States"
}

Required Parameters:

first_name is required unless crm_id and crm_source are provided. All other fields are optional.

Optional Parameters:

last_name: Last name (string, max 100 characters)
email: Email address (string, max 255 characters)
phone: Phone number (string, max 20 characters)
company: Company name (string, max 255 characters)
crm_id: External CRM identifier (requires crm_source)
crm_source: CRM system name (requires crm_id)
backup_contact_name: Alternative contact person name (string, max 100 characters)
backup_contact_phone: Alternative contact phone number (string, max 20 characters)
contact_tags: Array of string tags for categorization (defaults to empty array)
contact_variables: Object with string key-value pairs for custom metadata (defaults to empty object)
country_code: Two-letter ISO country code (string, exactly 2 characters, e.g., “US”, “CA”, “GB”)
country: Full country name (string, max 100 characters)

Extended Fields Use Cases:

backup_contact_name / backup_contact_phone: Store secondary contact information for the organization
contact_tags: Categorize contacts for segmentation (e.g., [“prospect”, “vip”, “enterprise”, “hot-lead”])
contact_variables: Store custom metadata specific to your business needs (e.g., lead scores, deal sizes, custom fields)
country_code / country: Track geographical location for reporting and segmentation

Validation Rules:

contact_tags must be an array where all elements are strings (no numbers, objects, or other types)
contact_variables must be a flat object where all values are strings (no nested objects, arrays, or non-string values)
country_code must be exactly 2 characters when provided (ISO 3166-1 alpha-2 standard)

Example Response:

{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "user_id": "123e4567-e89b-12d3-a456-426614174001",
  "organization_id": "123e4567-e89b-12d3-a456-426614174002",
  "first_name": "Jane",
  "last_name": "Smith",
  "email": "[email protected]",
  "phone": "+1987654321",
  "company": "New Corp",
  "crm_id": "CRM456",
  "crm_source": "hubspot",
  "backup_contact_name": "John Smith",
  "backup_contact_phone": "+1987654322",
  "contact_tags": ["prospect", "vip", "enterprise"],
  "contact_variables": {
    "lead_source": "website",
    "priority": "high",
    "deal_size": "50000"
  },
  "country_code": "US",
  "country": "United States",
  "created_at": "2024-01-15T10:30:00.000Z",
  "updated_at": "2024-01-15T10:30:00.000Z"
}

Update a Contact

PATCH https://api.agentvoice.com/api/contacts/:id

Updates specific fields of a contact. Only include the fields you want to update. Updatable Fields: You can update any of these fields by providing the new value:

first_name: First name (string)
last_name: Last name (string)
email: Email address (string)
phone: Phone number (string)
company: Company name (string)
crm_id: CRM identifier (requires crm_source if updating)
crm_source: CRM system name (requires crm_id if updating)
backup_contact_name: Backup contact name (string)
backup_contact_phone: Backup contact phone (string)
country_code: Two-letter ISO country code (string, exactly 2 characters)
country: Full country name (string)
contact_tags: Array of tags (requires update operators - see below)
contact_variables: Object of variables (requires update operators - see below)

Simple Field Updates: For most fields, provide the new value directly:

{
  "first_name": "Jane",
  "last_name": "Doe",
  "email": "[email protected]",
  "phone": "+1234567890",
  "company": "New Company Inc",
  "backup_contact_name": "John Doe",
  "backup_contact_phone": "+1234567899",
  "country_code": "CA",
  "country": "Canada"
}

Note: When updating crm_id or crm_source, both must be provided together. You cannot update one without the other. Advanced Updates for Tags & Variables: For contact_tags and contact_variables, you must use update operators: Update Tags Examples: Add tags (prevents duplicates):

{
  "contact_tags": {
    "$push": ["customer", "premium"]
  }
}

Remove tags:

{
  "contact_tags": {
    "$pull": ["prospect", "inactive"]
  }
}

Replace all tags:

{
  "contact_tags": {
    "$set": ["active", "enterprise"]
  }
}

Combine operations:

{
  "contact_tags": {
    "$push": ["vip"],
    "$pull": ["prospect"]
  }
}

Update Variables Examples: Set or update specific variables:

{
  "contact_variables": {
    "$set": {
      "priority": "urgent",
      "last_contact_date": "2024-01-15"
    }
  }
}

Remove variables:

{
  "contact_variables": {
    "$unset": ["old_field", "temp_data"]
  }
}

Merge variables (same as $set):

{
  "contact_variables": {
    "$merge": {
      "status": "warm",
      "updated_by": "sales_team"
    }
  }
}

Combine operations:

{
  "contact_variables": {
    "$set": {
      "deal_stage": "negotiation"
    },
    "$unset": ["temp_notes"],
    "$merge": {
      "last_activity": "2024-01-15"
    }
  }
}

Update Operators Reference: For contact_tags:

$push: Add tags to the array - automatically prevents duplicates
$pull: Remove specific tags from the array
$set: Replace the entire tags array with a new one

For contact_variables:

$set: Set or update specific variable key-value pairs
$unset: Remove specific variables by key (provide array of keys to remove)
$merge: Merge new variables into existing ones (same as $set, provided for semantic clarity)

Mixed Field Update Example: You can update simple fields and use operators in the same request:

{
  "first_name": "Jane",
  "backup_contact_name": "Updated Name",
  "country": "Canada",
  "contact_tags": {
    "$push": ["hot-lead"]
  },
  "contact_variables": {
    "$set": {
      "priority": "urgent",
      "last_contact_date": "2024-01-15"
    }
  }
}

Example Response:

{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "user_id": "123e4567-e89b-12d3-a456-426614174001",
  "organization_id": "123e4567-e89b-12d3-a456-426614174002",
  "first_name": "Jane",
  "last_name": "Smith",
  "email": "[email protected]",
  "phone": "+1987654321",
  "company": "New Corp",
  "backup_contact_name": "Updated Name",
  "backup_contact_phone": "+1987654322",
  "contact_tags": ["prospect", "vip", "enterprise", "hot-lead"],
  "contact_variables": {
    "lead_source": "website",
    "deal_size": "50000",
    "priority": "urgent",
    "last_contact_date": "2024-01-15"
  },
  "country_code": "US",
  "country": "Canada",
  "created_at": "2024-01-15T10:30:00.000Z",
  "updated_at": "2024-01-15T14:22:00.000Z"
}

Operation Processing Order: When multiple operators are combined, they process in this order:

$set - Sets values first
$unset - Removes values
$merge - Merges additional values
$push - Adds to arrays
$pull - Removes from arrays

Important Rules:

contact_tags and contact_variables updates must use operators - simple value replacement is not allowed
All operator values must maintain type constraints (strings only)
$push automatically prevents duplicate tags - no need to check if a tag already exists
contact_variables must remain a flat object (no nested structures allowed)

Delete a Contact

DELETE https://api.agentvoice.com/api/contacts/:id

Permanently deletes a contact and all associated data. Common Error Responses: When creating or updating contacts, you may receive these validation errors:

400 Bad Request - "contact_tags must be an array of strings": Tags array contains non-string values
400 Bad Request - "contact_variables must be an object with string values": Variables object contains non-string values or nested structures
400 Bad Request - "country_code must be a 2-letter ISO code": Country code is not exactly 2 characters
400 Bad Request - "contact_tags must use update operators: $push, $pull, or $set": Attempting to update tags without using operators
400 Bad Request - "contact_variables must use update operators: $set, $unset, or $merge": Attempting to update variables without using operators
404 Not Found - Contact with specified ID does not exist or does not belong to your organization
409 Conflict - A contact with this CRM ID and source already exists for your organization

CRM Webhook

POST https://api.agentvoice.com/api/webhook/crm

Receives contact data from external CRM systems and creates or updates contacts accordingly. Request Body:

{
  "source": "salesforce",
  "data": {
    "crm_id": "CRM123",
    "first_name": "John",
    "last_name": "Doe",
    "email": "[email protected]",
    "phone": "+1234567890",
    "company": "Example Corp"
  }
}

The webhook supports various field naming conventions from different CRM systems, including first_name/firstName/name, last_name/lastName, email/emailAddress, phone/phoneNumber, and company/companyName/organization.

API Reference

​List All Contacts

​Get a Specific Contact

​Get a Contact by CRM ID

​Create a Contact

​Update a Contact

​Delete a Contact

​CRM Webhook