# AgentVoice > The AI Voice Platform --- ## Documentation - [Phone Numbers](https://www.agentvoice.com/documentation/phone-numbers/): Phone Numbers The Phone Numbers section in AgentVoice provides centralized management for all the numbers your agents use for making... - [Call Logs](https://www.agentvoice.com/documentation/call-logs/): Call Logs The Call Logs section in AgentVoice provides a detailed history of all calls handled by your agents. This... - [Voices](https://www.agentvoice.com/documentation/voices/): Voices The Voices section in AgentVoice allows you to manage the available voices your agents can use during calls and... - [Scripts](https://www.agentvoice.com/documentation/scripts/): Scripts The Scripts section in AgentVoice allows you to design conversation flows for your AI agents step by step. Scripts... - [Knowledge Base](https://www.agentvoice.com/documentation/knowledge-base/): Knowledge Base The Knowledge Base section in AgentVoice allows you to build a smart repository of information for your AI... - [Contacts](https://www.agentvoice.com/documentation/contacts/): Contacts The Contacts section in AgentVoice is where you can manage all your customer and client interactions. This page allows... - [Create an Agent](https://www.agentvoice.com/documentation/create-an-agent/): Create an Agent Creating a new agent in AgentVoice is a simple process that allows you to quickly configure your... - [Test](https://www.agentvoice.com/documentation/test/): - [Introduction](https://www.agentvoice.com/documentation/introduction/): Documentation Welcome to the AgentVoice, the no-code AI voice platform. This documentation serves as a comprehensive guide to understanding and... ## Pages - [Blog](https://www.agentvoice.com/blog/): AI voice blog with strategies for professionals and small businesses building AI voice solutions. - [Terms & Conditions](https://www.agentvoice.com/terms/): - [Support](https://www.agentvoice.com/support/): - [About](https://www.agentvoice.com/about/): - [Contact](https://www.agentvoice.com/contact/): - [AI Voice Use Cases - The Ultimate List](https://www.agentvoice.com/ai-voice-use-cases-the-ultimate-list/): AI Voice Use Cases - The Ultimate List Real Estate RealtorTalk AI: Manages real estate inquiries, schedules viewings, and collects... - [Home](https://www.agentvoice.com/): - [Agency Toolkit](https://www.agentvoice.com/agency-toolkit/): - [Pricing](https://www.agentvoice.com/pricing/): - [Privacy Policy](https://www.agentvoice.com/privacy/): --- # Detailed Content ## Documentation ### Phone Numbers - Published: 2025-01-16 - Modified: 2025-01-17 - URL: https://www.agentvoice.com/documentation/phone-numbers/ - Sections: Call Features Phone Numbers The Phone Numbers section in AgentVoice provides centralized management for all the numbers your agents use for making and receiving calls. This feature ensures that your agents are always connected with the right numbers for their tasks. Search, Filter, and Sort Use the search bar at the top to quickly locate specific numbers. You can also apply filters or sort the numbers to organize them based on your preferences or requirements. Get a New Number To acquire a new phone number, click the + Get a Number button. You’ll be able to select a number based on your desired area code and availability. Once added, the new number will appear in the list and can be assigned to specific agents or tasks. Managing Numbers Once you have numbers in your system, you can easily view, edit, or assign them to agents. This flexibility ensures that your communication setup is always optimized for your business needs. If no numbers have been added yet, this section will display a message encouraging you to start by acquiring your first number. With just a few clicks, you can have your communication system fully set up and ready to go. --- ### Call Logs - Published: 2025-01-16 - Modified: 2025-01-17 - URL: https://www.agentvoice.com/documentation/call-logs/ - Sections: Call Features Call Logs The Call Logs section in AgentVoice provides a detailed history of all calls handled by your agents. This feature allows you to track and review past interactions, ensuring you have the context and insights needed to improve customer engagement. Viewing Call History Your call history will be displayed here once your agents begin handling calls. Each log includes key details such as: Call Type: Whether the call was inbound or outbound. Timestamp: The date and time of the call. Agent Involved: The specific agent who handled the call. Call Notes: Any notes or context added during or after the call. Live Audio Recordings For every call, a live audio recording is attached (if enabled). This allows you to listen to past conversations for quality assurance, training, or resolving disputes. Using Call Logs Call Logs are an essential tool for monitoring agent performance and ensuring a consistent customer experience. Use the insights gathered here to identify trends, refine scripts, and optimize your AI agents' behavior. If no calls have been logged yet, the section will display a message indicating that your call history is currently empty. Once calls are processed, this area will populate automatically with the relevant details. --- ### Voices - Published: 2025-01-16 - Modified: 2025-01-17 - URL: https://www.agentvoice.com/documentation/voices/ - Sections: Agent Configuration Voices The Voices section in AgentVoice allows you to manage the available voices your agents can use during calls and interactions. By selecting or adding voices, you can customize how your agents sound to better align with your brand and customer expectations. Voice Management In the Voice Management interface, you’ll see a list of all the available voices along with their providers. Each voice card includes the following details: Voice Name: The name of the voice, such as "Hope" or "Casual Cal. " Provider: The source of the voice, such as "11labs" or "OpenAI. " Unique Identifier: A code representing the specific voice for reference. Search and Filter Use the search bar at the top of the page to quickly find a specific voice by name. You can also filter voices by provider to narrow down your options. Add a New Voice To add a new voice to your library, click the Add Voice button in the top-right corner. This allows you to integrate additional voices from supported providers. You may need to input a unique identifier or other information depending on the provider. Customizing Agent Voices Once you’ve selected or added voices, you can assign them to specific agents in the agent configuration settings. This ensures each agent has a distinct and appropriate voice for their role. The Voices section gives you the flexibility to create unique and professional customer interactions that reflect your business's personality and tone. Explore the available options and let us know if you would like a new voice ported over from 11Labs or elsewhere. --- ### Scripts - Published: 2025-01-16 - Modified: 2025-01-17 - URL: https://www.agentvoice.com/documentation/scripts/ - Sections: Agent Configuration Scripts The Scripts section in AgentVoice allows you to design conversation flows for your AI agents step by step. Scripts help ensure consistent and professional communication, whether your agent is handling inbound calls, outbound calls, or both. Create a New Script To create a new script, follow these steps: Inbound, Outbound, or Both Start by selecting the type of calls the script will handle: Inbound: For incoming calls and chats. Outbound: For outgoing calls and chats. Both: For scripts that work in all directions. Name Your Script Enter a name for your script. This helps you easily identify it later, especially if you manage multiple scripts. Conversation Starter Provide a brief statement that defines how you want your agent to greet or start the conversation when called. For example, "Hello, this is Alex from ABC Company. How can I assist you today? " Script Write a detailed conversation flow that your agent will follow during interactions. This script should include clear instructions for handling various scenarios, such as common questions or issues that may arise during the call. Add Goals (Optional) Optionally, you can add specific goals to guide the conversation flow and give your agent clear objectives to achieve. For instance, you can define a goal like collecting customer feedback or confirming an appointment. Once your script is complete, click Create Script to save it. Your agent will use this script to handle calls with professionalism and accuracy, ensuring a smooth and effective interaction every time. --- ### Knowledge Base - Published: 2025-01-16 - Modified: 2025-01-17 - URL: https://www.agentvoice.com/documentation/knowledge-base/ - Sections: Agent Configuration Knowledge Base The Knowledge Base section in AgentVoice allows you to build a smart repository of information for your AI agents. By uploading and organizing multimedia content, you can provide your agents with the data they need to handle customer interactions effectively. Follow the steps below to create and configure your knowledge base. Basic Information Start by naming your knowledge base and providing a description of its purpose. For example, you might name it “Product Documentation” and describe it as a resource for addressing customer inquiries about specific products. This step ensures clarity when managing multiple knowledge bases. Websites Add URLs for your AI to process and learn from. Simply enter a website URL in the provided field and click Process Website. The AI will extract and organize content from the site, making it accessible during interactions. Documents Upload documents for AI processing. Supported formats include PDF, DOC, DOCX, and TXT files. This feature allows you to integrate existing resources, such as user manuals or policy documents, directly into your knowledge base. Audio Files Upload audio files for transcription and learning. Supported formats include MP3, WAV, and M4A. This feature is ideal for training agents with recorded calls, speeches, or other audio content. Images Upload images for AI analysis and description. Supported formats include JPG, JPEG, PNG, and GIF. This is particularly useful for presentations, visual references, or graphics containing key information. Once you’ve added all the necessary data, click Create AI Knowledge Base to finalize your setup. The AI will process the uploaded content, enabling your agents to utilize this information during customer interactions. --- ### Contacts - Published: 2025-01-16 - Modified: 2025-01-17 - URL: https://www.agentvoice.com/documentation/contacts/ - Sections: Call Features Contacts The Contacts section in AgentVoice is where you can manage all your customer and client interactions. This page allows you to import and create contacts for your agents to interact with, ensuring seamless communication and organization. When a call concludes, a contact is automatically created if it does not already exist. If the contact is already in your system, any new information or notes from the call will be appended to their profile. This feature helps maintain up-to-date records and ensures your agents have all the necessary context for future interactions. --- ### Create an Agent - Published: 2025-01-16 - Modified: 2025-01-16 - URL: https://www.agentvoice.com/documentation/create-an-agent/ - Sections: Getting Started Create an Agent Creating a new agent in AgentVoice is a simple process that allows you to quickly configure your AI-powered voice assistant to meet your business needs. Follow these steps to get started: Name and Description Begin by giving your agent a name. This will be used for identification purposes and for how the agent will refer to itself during interactions. Next, describe the agent’s purpose and capabilities in the provided text box. This helps you define the agent's role, which can be useful for organizing multiple agents in your system. AI Configuration In this section, you’ll configure your agent’s intelligence. Start by selecting the appropriate LLM (Language Learning Model) Provider that will power your agent. AgentVoice offers several LLM options, ensuring that you can choose the best fit for your use case. Next, select a Voice Provider from the available options to determine how your agent will sound during calls. This is an important step in personalizing your agent's voice to match the tone and personality you want to convey to your customers. Behavior Instructions Provide detailed instructions that guide how your agent should behave and respond in various scenarios. These instructions shape the way your agent interacts with users, helping it handle conversations with the appropriate tone, pace, and responses. Post-Call Analysis (Optional) Optionally, you can configure Post-Call Analysis settings for your agent. This allows you to define the specific goals and objectives for analyzing the call after it concludes. Post-call analysis can help you gather insights such as the purpose of the call, customer satisfaction, or call outcomes. You can also provide Analysis Instructions, specifying how you want the system to process and interpret the call data. This feature is particularly useful for tracking agent performance and improving future interactions. Once you've completed these steps, click Create Agent to finalize the setup. Your new agent will be ready to start handling calls, interacting with contacts, and leveraging the full range of functionalities available in AgentVoice. --- ### Test - Published: 2024-12-23 - Modified: 2024-12-23 - URL: https://www.agentvoice.com/documentation/test/ --- ### Introduction - Published: 2024-12-14 - Modified: 2025-01-16 - URL: https://www.agentvoice.com/documentation/introduction/ - Sections: Getting Started Documentation Welcome to the AgentVoice, the no-code AI voice platform. This documentation serves as a comprehensive guide to understanding and utilizing the full potential of AgentVoice. From initial setup to features like knowledge bases, call scripting, and post-call analysis, you’ll find detailed instructions and best practices tailored to your needs. We're here to make the complex process of managing intelligent voice agents simple, efficient, and effective. With our intuitive interface and robust features, you’ll be empowered to build, deploy, and optimize voice agents that add real value to your business. Let’s dive in and explore how AgentVoice can transform your business communication. --- ## Pages ### Blog > AI voice blog with strategies for professionals and small businesses building AI voice solutions. - Published: 2025-01-17 - Modified: 2025-02-05 - URL: https://www.agentvoice.com/blog/ --- ### Terms & Conditions - Published: 2024-12-26 - Modified: 2024-12-26 - URL: https://www.agentvoice.com/terms/ --- ### Support - Published: 2024-12-23 - Modified: 2024-12-23 - URL: https://www.agentvoice.com/support/ --- ### About - Published: 2024-12-23 - Modified: 2025-01-19 - URL: https://www.agentvoice.com/about/ --- ### Contact - Published: 2024-12-23 - Modified: 2024-12-23 - URL: https://www.agentvoice.com/contact/ --- ### AI Voice Use Cases - The Ultimate List - Published: 2024-12-20 - Modified: 2024-12-20 - URL: https://www.agentvoice.com/ai-voice-use-cases-the-ultimate-list/ AI Voice Use Cases - The Ultimate List Real Estate RealtorTalk AI: Manages real estate inquiries, schedules viewings, and collects prospect data. Showcase Scheduler: Automates scheduling of open houses and property viewings. RealEstateMatch AI: Contacts buyers with tailored property suggestions based on their preferences. RealTime Product Feedback: Contacts property buyers or tenants for insights on their experience. Sales and Marketing SuperCloser Voice Coach: Provides real-time coaching for sales teams to close deals faster. AIColdCaller Pro: Breaks through gatekeepers with natural-sounding AI for B2B outreach. CampaignListener Pro: Tracks voice feedback on campaigns to optimize future strategies. UpsellGenie AI: Identifies upsell opportunities during routine service calls. PromoCaller AI: Announces seasonal promotions and offers to drive customer engagement. CustomerWinBack AI: Re-engages former customers with tailored offers. FeedbackCollector AI: Gathers product or service reviews to improve sales strategies. EventFollow-Up Genius: Sends thank-you calls post-event, gathering feedback and building relationships. AI Live Demo Caller: Invites prospects to product demos and coordinates attendance. Small and Medium Businesses (SMBs) RetentionGenie: Prevents subscription churn by offering personalized retention solutions. PayFriendly Reminder: Calls overdue clients to recover payments without damaging relationships. ExecVoice Assistant: A virtual assistant for CEOs, managing calls and scheduling priorities. Call-to-Text CRM Uploader: Summarizes calls for CRM integration to simplify follow-ups. WarrantyRenewal Pro: Offers warranty renewals or upgrades to SMB customers. TaxFiler Reminder: Notifies businesses of upcoming tax deadlines and offers services. OnboardEase AI: Streamlines employee onboarding by confirming schedules and initial instructions. HomeService Reminder: Calls customers to remind them of upcoming maintenance appointments. CustomerGift Suggestion AI: Reaches out with gift ideas tailored to SMB clients or their customers. Healthcare HealthCall Navigator: Simplifies healthcare appointment scheduling and follow-ups. PatientEmpath AI: Conducts post-care follow-ups to ensure patient satisfaction and treatment adherence. CareCheck AI: Ensures patient satisfaction with after-visit follow-ups. FinancialAid Assistant: Guides patients to financial aid resources, particularly for medical expenses. Human Resources and Recruitment ApplicantScreen AI: Conducts initial candidate interviews and scores their suitability. PassiveHire Voice Recruiter: Engages passive job candidates with tailored opportunities. HRVoice Optimizer: Helps HR teams screen, schedule, and onboard candidates via voice. CultureFit Surveyor: Gathers employee feedback on hiring and company culture. AI Job Offer Clarifier: Contacts job candidates to explain offers and answer questions. WorkPulse AI: Conducts productivity check-ins with employees to ensure accountability. Events and Hospitality Event RSVP AI: Manages event registrations and attendee follow-ups. SpeakerConnect AI: Coordinates schedules with event speakers to ensure smooth logistics. TradeShow Scheduler: Coordinates meetings between attendees and exhibitors. VIPEvent Announcer: Notifies VIP clients about exclusive events and manages RSVPs. ReservePro AI: Automates restaurant reservations and offers upselling for premium packages. Legal and Finance CaseCall AI: Conducts client intake for legal cases and organizes case information. DebtEase Mediator: Mediates debt negotiations with a focus on empathy and efficiency. ClaimBot Adjuster: Handles insurance claims intake, ensuring accurate and organized data. DebtTalk Mediator: Facilitates debt settlement agreements between parties. FraudAlert Voicebot: Notifies customers of suspicious account activity for fraud prevention. Customer Service and Retention CustomerInsights Collector: Conducts post-call sentiment analysis for service improvement. CallRecovery Expert: Contacts customers who abandoned interactions to recover opportunities. PolicyRenew AI: Ensures timely renewals by notifying customers about expiring policies. ApologyCall AI: Delivers sincere apologies and remedies to dissatisfied customers. CustomerConflict Mediator: Resolves disputes empathetically to rebuild trust. Education and Nonprofit DonationFollow-Up AI: Calls donors to express gratitude and update them on their impact. CharityDialer Pro: Engages donors with emotionally compelling voice-driven appeals. VolunteerSync AI: Recruits and confirms volunteers for events or campaigns. NPSCall Genius: Measures loyalty and satisfaction for educational or nonprofit programs. Government and Public Outreach PulsePoller: Conducts public opinion surveys on current events and policies. PoliticalOutreach AI: Handles voice-driven voter outreach campaigns. EnergySaver Outreach: Promotes energy-saving services tailored to public profiles. RecallAlert AI: Notifies citizens about product recalls and next steps for resolution. Insurance Services ClaimEase AI: Handles first notice of loss (FNOL) calls by gathering all necessary details from clients and generating pre-filled claim forms for insurance adjusters. PolicyRenew AI: Contacts policyholders to remind them of upcoming policy expirations, explains renewal benefits, and simplifies the renewal process with voice prompts. CoverageAdvisor AI: Educates customers on their current coverage, identifies gaps, and suggests additional insurance products tailored to their needs, such as umbrella or supplemental policies. PremiumReminder Caller: Automatically reminds customers of premium due dates, offers payment options, and reduces policy lapses with empathetic communication. FraudAlert AI: Notifies policyholders about potential fraudulent activity on their accounts, verifies the legitimacy of claims, and provides steps for resolution. LeadNurture Voicebot: Engages prospective customers from quote requests, follows up to discuss policy options, and transfers qualified leads to live agents for closing. AI Claims Tracker: Provides real-time updates to policyholders about the status of their insurance claims through automated outbound calls. AI Referral Builder: Encourages existing customers to refer friends or family by explaining referral incentives during routine customer interactions. PolicyUpsell Pro: Identifies opportunities to upsell additional policies, like life insurance or roadside assistance, during routine customer service calls. CoverageCheck AI: Reaches out to policyholders annually to review their coverage, ensuring their policy matches their current needs (e. g. , new assets, dependents). AI Lapse Recovery: Contacts policyholders whose policies have lapsed, explains reinstatement options, and encourages renewal with tailored solutions. RiskAssessment Bot: Engages prospective clients with a conversational risk assessment, identifying vulnerabilities and suggesting appropriate coverage. AccidentAssist AI: Guides customers through accident reporting steps, ensuring all necessary information is gathered for a seamless claims process. PolicyComparison AI: Calls prospects to compare their existing policies with your agency's offerings, emphasizing potential savings and benefits. AgentSync Scheduler: Automatically schedules follow-up calls or appointments between customers and agents, ensuring leads don't go cold. AI Weather Alerts: Contacts policyholders in areas affected by severe weather, advising them on preventative measures and providing claims assistance if needed. ClientRetention AI: Reaches out to long-term policyholders with personalized gratitude messages and offers loyalty benefits to strengthen relationships. FamilyAdd-On AI: Reaches out to policyholders about adding family members, such as dependents or spouses, to their insurance plans. ClaimsPreparer AI: Contacts claimants to ensure all required documentation is gathered before submitting a claim, reducing delays in processing. Small Business RiskBot: Targets small business clients, offering personalized calls to discuss coverage options for liability, property, or worker's comp insurance. AfterHours Assistant AI: An AI-powered virtual sales agent that handles after-hours inquiries from potential clients. It collects basic information, answers common questions about insurance policies, and schedules appointments with live agents during business hours. The bot ensures no leads are missed, even when the office is closed. --- ### Home - Published: 2024-11-08 - Modified: 2025-01-19 - URL: https://www.agentvoice.com/ --- ### Agency Toolkit - Published: 2024-11-08 - Modified: 2024-12-16 - URL: https://www.agentvoice.com/agency-toolkit/ --- ### Pricing - Published: 2024-11-08 - Modified: 2024-12-23 - URL: https://www.agentvoice.com/pricing/ --- ### Privacy Policy - Published: 2024-11-07 - Modified: 2024-12-26 - URL: https://www.agentvoice.com/privacy/ ---