Schedule meetings and send follow-ups through Microsoft Outlook
Connect AgentVoice to Microsoft Outlook and give your voice agents access to calendars, email, and contacts in the Microsoft 365 ecosystem. Your agents check availability on Outlook calendars, book meetings, send follow-up emails, and manage contacts — all during live phone calls, using the same Microsoft infrastructure your organization runs on.
For teams on Microsoft 365, this integration means your voice agents work within the tools your company already uses. Meetings go on Outlook calendars. Follow-up emails come from your domain. Contacts stay in your Microsoft directory. There’s no separate scheduling tool to maintain and no data living outside your existing systems.
What your agent can do
During the call
- Check Calendar Availability — Query Outlook calendars across your team to find open meeting slots during the conversation, respecting working hours and existing commitments.
- Look Up Contacts — Search Microsoft 365 contacts and directory for caller information, previous correspondence, and organizational details.
- Check Meeting Details — Access upcoming meeting information when callers ask about scheduled appointments — time, location, attendees, and any attached notes.
After the call
- Create Calendar Events — Book meetings directly into Outlook calendars with attendees, subject, location, Teams meeting link, and detailed notes from the conversation.
- Send Follow-Up Emails — Dispatch emails through Outlook with call summaries, confirmation details, documents, or next steps — sent from your company domain.
- Create & Update Contacts — Add new contacts to Microsoft 365 or update existing records with information gathered during the call.
- Reschedule & Cancel — Handle rescheduling requests by finding new availability and updating existing Outlook calendar events with proper notifications to all attendees.
Use Cases
Enterprise Meeting Scheduling
- Voice agent checks availability across multiple executives’ Outlook calendars to find a time that works for an external client meeting
- Creates the calendar event with a Teams meeting link, agenda notes from the conversation, and all attendees added automatically
- Both the caller and all internal attendees receive Outlook calendar invitations immediately
Post-Call Email Follow-Up
- After every call, the voice agent sends a personalized follow-up email through Outlook summarizing what was discussed and the agreed next steps
- Emails are sent from your company domain through Microsoft 365, maintaining brand consistency and deliverability
- Attachments like proposals, brochures, or links to scheduling pages are included based on the call outcome
Receptionist for Microsoft 365 Organizations
- AI agent acts as a virtual receptionist, answering calls and checking the intended recipient’s Outlook calendar before transferring or booking
- If the person is in a meeting, the agent offers to schedule a callback, take a message, or send an email on the caller’s behalf
- All interactions are logged — messages sent via Outlook, calendar events created, and contacts updated in the Microsoft 365 directory