Give your AI voice agents full access to GoHighLevel
Connect AgentVoice directly to GoHighLevel so your voice agents can pull contact records, trigger workflows, and update pipelines during live calls. Every conversation becomes a two-way street between your phone system and your CRM — your agents talk while GoHighLevel keeps score.
Whether you’re running an agency managing dozens of sub-accounts or a single business scaling outbound campaigns, this integration turns your voice agents into full participants in your GHL ecosystem. Leads get created, opportunities move forward, and follow-up sequences fire — all without a human touching the keyboard.
What your agent can do
During the call
- Look Up Contacts — Pull contact details, tags, custom fields, and opportunity history from GoHighLevel by phone number, email, or contact ID in real time.
- Check Pipeline Status — See exactly where a contact sits in your pipeline so the agent can tailor the conversation to their stage — new lead, proposal sent, or ready to close.
- Book Appointments — Check calendar availability and book directly into GHL calendars without leaving the call, including round-robin assignment across your team.
After the call
- Create or Update Contacts — New callers get a contact record created automatically. Existing contacts get updated with any new information gathered during the conversation.
- Move Opportunities — Advance deals through your pipeline based on call outcomes — qualified, appointment set, proposal requested, or closed.
- Trigger Workflows — Fire GHL workflows based on call results — send follow-up SMS sequences, assign tasks to team members, or enroll contacts in nurture campaigns.
- Log Call Activity — Every call is logged with duration, transcript summary, disposition, and recording URL directly on the contact timeline.
Use Cases
Agency Lead Qualification
- Voice agent answers calls across multiple GHL sub-accounts, each with their own branding and scripts
- Qualifies leads against custom criteria and creates tagged contacts in the right sub-account pipeline
- Books discovery calls directly into the sub-account’s GHL calendar and triggers a confirmation SMS workflow
Outbound Campaign Follow-Up
- Agent calls contacts from a GHL smart list and references their last interaction, form submission, or ad source
- Updates opportunity stage and custom fields in real time based on the conversation outcome
- Triggers the appropriate GHL workflow — nurture sequence for maybes, booking flow for yeses, DND tag for nos
Missed Call Recovery
- When a call is missed, AgentVoice picks up and handles the inquiry using the contact’s GHL history for context
- Creates a new opportunity or updates the existing one with the caller’s request and urgency level
- Triggers a task for the assigned team member with full call summary and suggested next step