Agent Configuration

Voices

The Voices section in AgentVoice allows you to manage the available voices your agents can use during calls and interactions. By selecting or adding voices, you can customize how your agents sound to better align with your brand and customer expectations.

Voice Management

In the Voice Management interface, you’ll see a list of all the available voices along with their providers. Each voice card includes the following details:

  • Voice Name: The name of the voice, such as “Hope” or “Casual Cal.”
  • Provider: The source of the voice, such as “11labs” or “OpenAI.”
  • Unique Identifier: A code representing the specific voice for reference.

Search and Filter

Use the search bar at the top of the page to quickly find a specific voice by name. You can also filter voices by provider to narrow down your options.

Add a New Voice

To add a new voice to your library, click the Add Voice button in the top-right corner. This allows you to integrate additional voices from supported providers. You may need to input a unique identifier or other information depending on the provider.

Customizing Agent Voices

Once you’ve selected or added voices, you can assign them to specific agents in the agent configuration settings. This ensures each agent has a distinct and appropriate voice for their role.

The Voices section gives you the flexibility to create unique and professional customer interactions that reflect your business’s personality and tone. Explore the available options and let us know if you would like a new voice ported over from 11Labs or elsewhere.

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