Knowledge Base
The Knowledge Base section in AgentVoice allows you to build a smart repository of information for your AI agents. By uploading and organizing multimedia content, you can provide your agents with the data they need to handle customer interactions effectively. Follow the steps below to create and configure your knowledge base.
Basic Information
Start by naming your knowledge base and providing a description of its purpose. For example, you might name it “Product Documentation” and describe it as a resource for addressing customer inquiries about specific products. This step ensures clarity when managing multiple knowledge bases.
Websites
Add URLs for your AI to process and learn from. Simply enter a website URL in the provided field and click Process Website. The AI will extract and organize content from the site, making it accessible during interactions.
Documents
Upload documents for AI processing. Supported formats include PDF, DOC, DOCX, and TXT files. This feature allows you to integrate existing resources, such as user manuals or policy documents, directly into your knowledge base.
Audio Files
Upload audio files for transcription and learning. Supported formats include MP3, WAV, and M4A. This feature is ideal for training agents with recorded calls, speeches, or other audio content.
Images
Upload images for AI analysis and description. Supported formats include JPG, JPEG, PNG, and GIF. This is particularly useful for presentations, visual references, or graphics containing key information.
Once you’ve added all the necessary data, click Create AI Knowledge Base to finalize your setup. The AI will process the uploaded content, enabling your agents to utilize this information during customer interactions.